Terms of Service
Effective October 20, 2026
All sales are final. No change-of-mind refunds.
Project Western does not offer voluntary refunds for changing your mind, no longer playing, or ordering the wrong customization details.
This policy does not exclude refunds or other remedies required by applicable law or Tebex’s terms, including eligible claims for missing, faulty, or misdescribed content.
About these terms
These terms explain how the Project Western community store and its digital benefits are used. Purchases are processed by Tebex, the merchant of record. Your purchase is also governed by Tebex’s checkout terms. Applicable law and Tebex’s purchase terms take precedence where required.
Before you order
Read the package description and check the price, account, eligibility, and any recurring charges. Purchases do not grant staff status, immunity from community rules, or guaranteed admission to a department unless a package expressly describes an eligible benefit.
Use a payment method you are authorized to use and meet Tebex’s purchase eligibility requirements. Connect the FiveM account that should receive the package.
Custom items and delivery
For personalized items, provide the correct roleplay name, badge number, department, and any other requested details. Contact support before submitting details if you are unsure. Custom work may require manual fulfillment; delivery timing and any prerequisites must be stated in the package description. A payment confirmation is not confirmation that custom work has been completed.
Community access
Purchases remain subject to Project Western’s community rules. Paying does not prevent moderation or suspension. A rule violation does not create a voluntary refund entitlement; mandatory rights and Tebex’s terms still apply. Do not resell, transfer, or redistribute a benefit unless its license allows it.
Subscriptions
Any recurring price and billing schedule must be disclosed at checkout. Manage cancellation through your Tebex receipt or payment history. Cancellation stops future renewals under the applicable subscription terms; refund rights are assessed separately.
Problems with an order
For delivery or customization help, contact Project Western support on Discord. For payment disputes or refund requests, contact Tebex buyer support. Include your transaction reference and explain the issue. Never send full card details or passwords. Nothing here prevents a legitimate dispute or the exercise of consumer rights.
Updates
We may update these terms for future orders. Changes do not remove rights attached to an existing purchase. Check the effective date when ordering and keep a copy with your receipt.